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Vasa Safety Supply
Business Policies

At Vasa Safety Supply, we’re committed to providing dependable products and transparent service. Our policies are designed to support your operations with clarity and care.

Ordering & Fulfillment

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  • Orders are processed within 1–2 business days.

  • Shipping times vary by location and carrier; tracking information will be provided once your order ships.

  • For bulk or custom orders, please contact us directly to coordinate lead times and details.

Return & Exchange Policy

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We stand behind the quality of our products. If you need to return an item, here’s how it works:

  •     Defective Products:

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If your item arrives damaged or defective, you may return it within 30 days of delivery at no cost. We’ll cover return shipping and issue a full refund or replacement.

  • Other Returns:

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For non-defective items (e.g., incorrect size, change of mind), returns are accepted within 30 days of delivery. A 10% restocking fee will apply, and return shipping is the customer’s responsibility.

  • Returned items must be unused, in original packaging, and include all components.

Cancellations

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  • Orders may be canceled within 12 hours of placement. After that, processing begins and cancellation may not be possible

Customer Support

If you have questions about your order, product specifications, or need help with a return, we’re here to assist. Our team offers prompt, bilingual support and is committed to your safety supply needs.

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